CLLIX Apartment and Hotels started as an idea. It is a vision that sees top-notch customer service partnered with the latest technology utilized to turn special experiences into lifelong memories for families, couples, young travelers, and business travelers alike through our boutique hotels in Australia.

We make the process of hospitality and travel as easy as possible—bridging the gap between online booking agents and holiday rentals to provide ease and convenience above all. Our user-friendly app and website bring all your requirements available at the CLLIX of some buttons, be at check-in, check-out, booking, information, and much more.

You name it and we have it all here….at CLLIX.

As a Reservations Agent – Night, you will be responsible for handling reservations and bookings, assisting guests with inquiries, and ensuring a seamless booking process. You will serve as the first point of contact for guests and play a crucial role in providing outstanding customer service. The ideal candidate is proactive, friendly, and has excellent communication skills.

Responsibilities:

• Handles reservations calls (new booking, existing booking, inquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
• Handles corporate reservations admin tasks including arrivals check, final check, and updating of essential information for each booking and special requests, tagging, notes, shuffling, relocations, and completion of reports based on the daily productivity target.
• Ensure all guests know operational policies – credit card, cancellations, car parking and check in/check-out times, etc.
• Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Peak sales rates at every available opportunity. Sell from the highest room category down on every inquiry.
• Be aware of Yield Dates & advise the Revenue Team of any periods that could be identified as yield events or opportunities.
• Focus on the conversion of booking inquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
• Track sales promotions/advertising as required & advised.
• Ensure all marketing information (source, region, market, and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
• Send daily / weekly reports to your manager of all statistical information as required in the policies and procedures.
• Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
• Carry out any additional duties as required by the Operations Manager, Revenue Manager, or Chief Commercial Officer.

Qualifications:

• Hotel Reservations or Central Reservation and Admin Support Experience Required. Customer Service, Sales, or Hospitality experience preferred
• Good knowledge of Computer applications.
• Proficiency with MS Office applications (i.e. MS Word, Excel) and other hotel Property Management Systems. RMS Cloud experience is beneficial but not essential.
• Excellent oral and written communication skills. Adaptive to changing work schedules and working hours. Customer orientation. Problem-solving, Decision-Making, and Analytical skills.
• Efficient Multitasking ability.
• Must be amenable to work onsite in Eastwood, Quezon City.

Job Type: Full-time

Pay: Php25,000.00 – Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reservation Agent: 1 year (Required)

Language:

• English (Required)