Issue Resolution: Identify and troubleshoot customer problems, guiding them to appropriate solutions.
Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
Communication: Use clear and professional language in all interactions to ensure understanding.
Documentation: Log customer interactions and document issues for future reference and analysis.
Escalation: Recognize when issues need to be escalated to higher support tiers and do so promptly.
Feedback Collection: Gather customer feedback to improve service and product offerings.
Multitasking: Manage multiple chat sessions while maintaining a high level of service.
Follow-up: Ensure customer satisfaction by following up on unresolved issues.
Team Collaboration: Work closely with team members and other departments to resolve complex issues.