Quality Analyst

Job Description

• Must have a minimum of 1 year of experience as a Quality Analyst in the BPO industry.
• Experience in direct client interaction, conducting readouts, reporting, and reviews.
• Ability to facilitate call calibrations, call listening sessions, and huddles with all levels of management.
• Assist in call selection and facilitation of calibrations.
• Prepare and help lead the bi-weekly TQA review and monthly review with Directors and the CEO.
• Experience in conducting weekly/monthly business reviews.
• Assist in creating a QA Playbook and ensure that the QA process is in place.
• Must have excellent communication skills, attention to detail, and strong analytical abilities.
• Open to QA Supervisors, provided they meet the qualifications mentioned above.

About the Company:

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 2000+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Perks and Benefits when you join VSS:

• HMO Day 1 plus 2 Dependents

• Relocation Allowance

• Paid Vacation Leaves

• Leaves Convertible to Cash

• Life and Accident Insurance