What are some of the perks once you become part of this awesome team?

• Fixed weekends off
• HMO within first month of employment
• Insurance coverage upon regularization
• Paid time off even during probationary period
• Fun onsite and virtual activities/events
• Open door policy with avenues to gather employee feedback
• Highly performance-driven work environment, encouraging promotions from within
• Various learning and personal/professional growth and development opportunities

And because Proview Global cares, we are offering a hybrid work arrangement! The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding:

• Minimum of 25mbps internet speed (actual bandwidth via speed test) *higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift
• Dedicated space or room with good ventilation for the PC set-up.
• Table that can fit two 24″ monitors and a chair, ideally positioned close to the outlet and internet modem
• Work from home location within NCR

General Objective:

To provide direct assistance to Service Operations for quality and risk management compliance, as well as continual improvement.

What are some of the responsibilities?

Process Management:

• Manage user access to process documentation tool
• Review and update process documents
• Identify and suggest process improvements

Risk Management:

• Maintain Process Risk Assessment Tool and Risk Register
• Review action plans for identified risks
• Provide risk analysis and facilitate risk assessment

Quality Management:

• Assist in root cause analysis of non-conformance records
• Monitor corrective action effectiveness
• Address aging audit tasks
• Support Service Operations with non-conformance changes
• Create of update Quality Management Reports

What are the ideal requirements?

• Bachelor’s Degree preferably related to Engineering, IT, Management, or Business
• At least 2+ years’ relevant BPO experience preferably in US healthcare, employee benefits, finance, and similar industries 
• Training in basic QMS, Risk Management, and Process Improvement
• High level proficiency in Excel, Word, PowerPoint, and Workflow applications. 
• Strong verbal and written communication skills, particularly in documentation.
• Fresh graduates are welcome to apply!