Customer Service Representative

Qualifications:

• Can be an undergraduate or bachelor’s degree. 
• Conversational in the English Language
• Effective at managing multiple priorities with attention to detail
• Excellent interpersonal and customer care skills
• Ability to analyze and solve problem.
• Knowledge in MS Office Applications
• Willing to follow full onsite setup (Mckinley, BGC)
• Willing to handle non-voice
• Must have payor provider experience.
• Experience with Facets platform preferred.

Job Responsibilities:

• Perform quality documentation, closure and communication to the customer.
• Maintain a high level of responsiveness to internal and external customers
• Adapt to changing circumstances and assumes the role of change agent.

What’s in it for you?

• HMO on Day 1 (with 3 dependents)
• Annual Leaves
• Sick Leaves – convertible to cash
• Life insurance
• Laptop is provided.

Note: Expect our phone call Mondays to Fridays from 1pm to 8pm for phone interview.