Job Description

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.

Job Description

A career in immigration practice will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organizations. We help our clients to meet and manage their immigration obligations and solve complex problems. Our team specializes in providing immigration support across all of our clients’ disciplines. You will advise clients on their local and overseas immigration issues and exposures.

This role is focused on assisting with the immigration requirements of our clients’ employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region. They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well-coordinated immigration processes. The caseworker’s responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

Responsibilities:

The professional skills and responsibilities for this level include but are not limited to:

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Understand the unique immigration needs of each client and develop tailored immigration plans
• Handle the end-to-end immigration process for employees, including visa applications, work permits
• Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.
• Interpret and apply immigration rules to ensure clients’ compliance and avoid any potential legal issues.
• Advise clients on immigration processes, timelines, and potential risks
• Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.
• Ensure commercial awareness ie efficiently recording time on a timely basis and supporting with billing activities, understanding scope creep.
• Prepare and submit necessary documentation to government agencies and authorities.
• Communicate effectively with clients, government officials, and internal teams to ensure seamless exchange of information.
• Liaise with network office, third-party providers, consulates, embassies, and immigration authorities receive up to date immigration rules or monitor case progress and resolve issues
• Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
• Provide regular updates to clients on the status of their immigration cases or change to immigration rules.
• Use a broad range of tools and techniques to extract insights from current trends in the business area.
• Address client inquiries, concerns, and feedback in a timely and courteous manner.
• Training new/junior team members on case management and immigration law forms and applications
• Stay up-to-date with relevant immigration laws, regulations, and policies.
• Depending on the service line you’re working in, you might also assist with the implementation of any relevant technology/platform

You will need to display the following:

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools, and adapting how you work.
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives.
• An interest in acquiring knowledge of Global Immigration law and practice and the life of a file from initiation through to completion.
• Ability to demonstrate analytical and problem-solving skills within a fast-paced environment
• Ability to locate and research information efficiently, to use it effectively, and to evaluate the quality of the information
• Excellent English verbal and written communication skills are essential including the ability to relate to people at all levels
• Managing various corporate immigration programs. Act as the main point of contact on the account and have the ability to assess and manage file work on various clients
• Ability to effectively prioritize, excellent organization and administrative ability
• Ability to work independently, multi-task, use initiative, and to work well under pressure / to deadlines
• The flexibility to work outside normal office hours may be required from time to time.

Qualifications

• Minimum Degree Required: Bachelor’s degree
• Required Fields of Study: Accounting, Finance, Economics, Business or any related field
• Minimum Years of Experience: 0 to 2 years of relevant experiences
• Certification(s) Required: Nil

We are an equal-opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.