Job description

Handle Multiple accounts to ensure that client’s business issues and information needs are effectively met through well-executed research that provides value-added insights and analysis. Ensure IPSOS becomes an entrenched value added supplier with major clients. Utilize various research techniques and methodologies to meet customer expectations and generate revenue. Ensure revenue, operating income are met.

Client Focus

• Active involvement in account management with a focus on developing existing client relationships and new relationships through responding to invitations to pitch.

• Develop specific knowledge of relevant markets and shares it with others

• Apply sound marketing research principles to client work

Financial

• Manage gross margin and profitability targets on projects

• Demonstrate knowledge of and actively support the factors contributing to the achievement of commercial success within the company

Expertise

• Run client briefing meetings

• Gather and prepare costs, provide input on pricing decisions

• Design/draft more complex pitches/proposals

• Manage complex project plans

• Manage preparation of Analysis Plan

• Manage the writing/setting up complex questionnaires

• Manage operations/project management and contractor relationships effectively

• Apply appropriate sampling techniques and weighting

• Use and be advocate for the appropriate quality procedures on projects.

• Create presentations/reports focused on insights and stories from data

• Make sound recommendation from data

• Deliver client presentations

• Lead team project reviews

• Responsible for ensuring project learnings are shared

People

• Provide project guidance, support and coaching to junior team members.

• Manage resources/workloads on projects effectively

• Guide the performance development of junior team members

• Offer support for team members’ ideas and proposals.

• Identify and promptly tackles morale issues of team members.

• Recognize team member efforts through Performance Review and Appraisal and provide justified recommendation for career and personality growth.

Adherence to Company Rules and Regulations

• Demonstrate faithful obedience to Company rules and regulations.

• Communicate effectively and implement strictly all established rules and regulations.

• Ensure that violations are managed appropriately by following established standard procedures in handling erring employees.