Job Description:
• Understand customer needs and requirements to develop effective quality control processes
• Devise and review specifications for products or processes
• Set requirements for suppliers (i.e. external professional lecturers, etc.) and monitor their compliance in collaboration with the Program Management Office.
• Ensure adherence to health and safety guidelines as well as legal obligations • Supervise auditors, and other staff and provide guidance and feedback • Oversee all academic related development procedures to identify deviations from quality standards
• Inspect final outputs from departments
• Review and monitor corrective action plans submitted by the different Offices.
• Keep accurate documentation and perform and prepare analysis of audit results.
• Solicit feedback from customers to assess whether their requirements are met
• Submit detailed reports to appropriate executives
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Oversee the Document Controller and may be assigned as such in the absence of the Document Controller.
• Performs other related duties as assigned.
Competencies:
• Working knowledge of data analysis/statistical methods
• Excellent verbal and written communication skills with the ability.
• Thorough understanding of quality control standards and methodologies. • Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.