Operations Support Associate

What you’ll do:

Lesson Management

• Checks and monitors operational requirements

Inquiries Management

• Handles and resolves all inquiries received within the service level agreement
• Escalates all necessary transactions that involve a higher tier decision-making and/or processing
• Ensures proper documentation of all transactions handled
• Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

Other tasks which may be assigned.

NOTE: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup until the end of 2025. All assessments will be done online.

What we’d like you to have:

• Graduate of any 4-year course, preferably Communications / Sociology / Psychology / Hospitality Management related
• Fresh graduates are welcome to apply!
• Can successfully engage in multiple support tickets simultaneously
• Detail-oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Knowledge on Customer Relationship Management (CRM)
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command of the English language (Written and Oral)

Available Shift: 4AM – 1PM / 3PM – 12MN

• Must be amenable to work during weekends and holidays
• Schedule will change on a monthly basis depending on the needs of the operations
• A 1-2 week onsite training in our Quezon City office will be required at the beginning of employment

What you’ll get:

• PHP16,000 – 18,000 gross monthly salary
• Additional PHP2,800 rice allowance
• Work-from-home setup until December 2025
• Signing bonus for hires from October 2024 – January 2025
• Bi-annual appraisal and performance-based rate increase and bonus
• Fun company events and prizes
• Day 1 HMO benefit with 1 dependent, leave credits, 13th month pay, referral monetary incentive, paid overtime and Philippine holidays
• Fun and youthful working environment that gives its employees chances for career growth