Technical Account Manager

Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).Your key accountabilities are:Technical :Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.Troubleshoot and resolve complex technical issues for assigned accounts.Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.Keep track of important KPIs to measure our success.  Project Management:Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.Develop and implement project plans, timelines, and capacity planning.Manage project resources and track progress effectivelyIdentify and mitigate potential risksCommunicate project status updates to both internal and external stakeholders Client Relationship Management:Build and maintain strong relationships with assigned clients, acting as a trusted advisorUnderstand client needs and objectives, translating them into actionable technical solutionsProactively identify and present upselling and cross-selling opportunitiesEnsure exceptional customer satisfaction through excellent communication and responsivenessCollaboration:Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clientsCommunicate effectively with non-technical stakeholders, translating technical concepts into clear and concise languageBachelor’s degree in computer science, Information Technology, or a related field (preferred)Minimum 3+ years of experience in a technical account management or similar client-facing technical role, with a focus on infrastructureProven experience in project management methodologies, such as Agile or WaterfallStrong understanding of cloud computing concepts, e.g. Google Cloud Platform (GCP) and Kubernetes Engine (GKE) as well as infrastructure operations in generalYou are based in Romania and are fluent in English. German language skills would be considered an advantage.You stay up to date on industry trends and emerging technologiesExcellent communication, interpersonal, and problem-solving skillsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsLet’s grow together – our start-up character enables you to design our future We promote remote working and flexible working hours to create a positive work-life balanceWe provide you with the opportunity to take on responsibility and participate in international projects  In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels Together we’re better – meet your colleagues at our numerous team eventsWe offer you Regular social events arranged by our Sports and Social Network.To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.Are you interested? Apply now!  CS202429