Front Office Manager MFN

TUI Magic Life Candia Maris 5* AdultsOnly AllInclusive Fitness & Entertainment Beach Resort and awardwinning Metaxa Hospitality Group member invites you to join its team in Heraklion Crete.

Your own career story awaits you. Create with us a career path of potential worklife balance. A working environment of equal opportunities trust teamwork recognition and development awaits you. Join a team with a passion for meaningful hospitality.

Indicative Position Responsibilities:

• Train supervise and support the staff
  
• Schedule shifts
  
• Ensure timely and accurate customer service
  
• Handle complaints and specific customers requests
  
• Troubleshoot emergencies
  
• Prepare and monitor budget of labor cost
  
• Tracking and monitoring payments from various booking sources
  
• Ensure company s policies and security requirements are implemented
  

Requirements

Essential Qualifications:

• Bachelor s degree in hospitality management or in related field
  
• Minimum 3 years of experience as a Front Office Manager role in a 5* hotel environment
  
• Proficiency in English (oral and written)
  
• Solid knowledge of MS Office particularly Excel and Word
  
• Excellent customer service skills
  
• Strong organizational and problemsolving abilities
  
• Ability to multitask in a highpressure environment
  

Desirable Qualifications:

• Knowledge of German language
  
• Knowledge of hotel systems such as PMS POS and CRM
  
• Previous experience in reservation department
  
• Excellent leadership and communication skills

Benefits

• Daily meals during hotel operations
  
• Excellent working environment
  
• Career development in a fastpaced growing working environment
  
• Training opportunities
  

Send us your application and be part of our team!

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