Sales and Service Engineer for

Our client, a world leader in Semiconductors is looking for a “Desktop Support Engineer”.

Job Title: Senior Desktop Support Engineer

Duration: Long Term Contract

Location: Milpitas, CA (Onsite)

Responsibilities:

• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed
  
• Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services
• Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services
  
• Support and handle new hire tasks; provision new systems for replacement and new hires setup
  
• Service End-User Walk-Ups and by Phone
  
• Assists in determining suitable software and/or hardware to meet user requirements
  
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers

Must have:

• 5-10 years of experience in related field; supporting end-users (in person) in a corporate environment
  
• Knowledge of WIN 7/10 or Mac
• Be able to troubleshoot video conference rooms
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.

Please respond with your updated resume and contact information to

Best Regards,

Dawar Consulting Inc.

Win 7/10, Mac knowledge, Networking