Service Delivery Officer

At the Department for
Infrastructure and Transport, we are connecting South Australia to
keep our State moving. We want every South Australian to easily
access the services they want, the transport they rely on and the
infrastructure they need. Our work encompasses every part of our
State; from our cities to our regions, connecting and strengthening
community.

For us, it’s personal. We feel it because we live it. We know
the projects and services we work on today must deliver for South
Australia’s future.

Service SA provides essential government services to our community
through a network of over 20 customer service centres across the
state, as well as through contact centres and online. We serve more
than 1.3 million licence holders and assist them with completing a
range of registration and licensing transactions for their
vehicles, trailers and boats.

We
are currently seeking dynamic and customer-orientated individuals
to join our Customer Service Team based at Service SA Port
Augusta. 

The Opportunity
Our Service Delivery Officers work as part of a team within the
Service SA Customer Service Centre and Virtual Contact Centre.

The role works in a frontline customer service delivery
environment, delivering a comprehensive range of Government
services to customers, including receiving, recording and providing
information on matters relating to the registration of vehicles,
licensing and accreditation of drivers along with the processing
and receipting of the associated documents.

The Service Delivery Officer provides and supports a quality
customer service experience to customers via face to face,
telephone, email, internet and in writing, ensuring that the
processing and receipting activities comply with policy, procedure
and Government financial and audit guidelines. This includes
ensuring customers are aware of their rights and obligations under
the legislation administered by Service SA.

About
You 
We are seeking
collaborative candidates, ready to learn and with a can-do
attitude, who demonstrate they can:

• Work independently or
  collaboratively under general direction.
• Communicate clearly
  with diverse range of customers.
• Provide responsive and
  helpful community service.
• Solve problems with
  professionalism and empathy.
• Interpret documents
  and follows guidelines effectively.
• Multitask while
  engaging positively with customers.

Ready to take on this
exciting challenge and contribute to the provision of excellent
customer service for our community? Apply now! 

Why Join
Us? 
Step into a dynamic role where every day is different, and
you’ll gain hands-on experience with Government legislation
and services, work within a supportive team, and connect with the
community. This is an ideal entry point for building a rewarding
career with plenty of opportunities for learning and growth.

Special
Conditions
Prior to employment with the Department the successful candidate
will be required to provide:

• A National Police
  Check (NPC) is required prior to employment in the Department
  for Infrastructure and Transport which must be renewed every
  three years.
• A Working with
  Children Check (WWCC) is required prior to employment with the
  Department for Infrastructure and Transport, which must be
  renewed every five years before expiry.

Some out of
hours and weekend work, along with intrastate travel may be
required.

Remuneration
ASO3 – $67,589 to $72,033 per annum + superannuation

Enquiries
Ms Bronwyn Baker
Service Delivery Manager
Telephone: 0410 321 ***
Email: *************@sa.gov.au

Application
Instructions
Applications can be
submitted online by clicking the ‘Apply’ button.

Please include in your
application a cover letter of no more than two (2) pages addressing
the three questions below and a CV including the details of two (2)
referees (including your current line manager)

1. Give an example of how
you communicated clearly with diverse customers while following
regulatory requirement?
1. What excites you about this role, and what unique skills or
experiences would you contribute to the position?
1. Service SA offers a vital service to the community, Tell us
about your understanding of Service SA?

Our
Commitment
The Department for Infrastructure and Transport is an Equal
Opportunity Employer and is committed to building a diverse and
inclusive culture across the department, planning for and promoting
diversity and culturally safe workplace. We welcome and encourage
applications from diverse community groups and ages including
Aboriginal and Torres Strait Islander, LGBTQIA+, people with
disabilities and other diversity groups. The Department recognises
the benefits that such an approach brings for our staff and
customers in delivering the future of South Australia. 
 
As a WE’RE EQUAL organisation we are committed to treating
everyone equally, proudly promoting our Department, and all its
spaces as safe places for everybody. 

Role Statement – Service Delivery Officer
(ASO3)