Customer Operations Support

About Us

Global Dairy Trade (GDT) is a global leader in the dairy trading industry, operating an online platform that facilitates significant trading volumes across over 70 countries. With partnerships across Europe, New Zealand, and the U.S., GDT ensures credible price discovery in the dairy sector. Our commitment to integrity, transparency, and innovation enables us to provide trusted services to our clients worldwide supporting the dairy industry’s growth.

Why Join Us

At GDT, you’ll join a team that values innovation, collaboration, and excellence. Our company is built on the principles of continuous improvement and reliability. 

Key benefits include:

• Competitive salary with opportunities for performance-based incentives 
• Flexible, hybrid working environment (mix of in-office and remote work)
• Work tools such as a laptop and phone provided for your role.
• Well-being support, including health insurance, EAP access, and part-time study assistance.
• Supportive team culture that fosters professional development and innovation

About The Role

As Customer Operations Support, you’ll play a key role in ensuring positive client interactions and smooth operations across our global marketplace. Reporting to the Customer Operations Support Manager, you will manage customer inquiries, support the registration and onboarding of new bidders and sellers, and work closely with a small, tight-knit team. While we are a relatively small company, you’ll collaborate with colleagues based in Europe and the U.S. to resolve complex issues and contribute to our global operations.

Key Responsibilities:

• Respond to client inquiries through multiple channels, ensuring a high standard of support
• Manage bidder registrations and approval processes, providing guidance on platform access and compliance
• Facilitate onboarding and training for new sellers, ensuring seamless integration
• Support operational improvement projects to enhance customer experience and platform efficiency
• Collaborate with the sales team to address customer needs and represent GDT at trade events as required
• Maintain clear, accurate records of customer interactions and process improvements

About You

To be successful in this role, you’ll bring:

• 3+ years of customer service experience in planning, sales, or account management, with a tertiary qualification (preferably in Economics).
• Fluency in English and Mandarin is essential for supporting Asia and Oceania customers from the New Zealand office.
• Ability to enhance quality and efficiency by streamlining processes, leveraging data and technology, and fostering a culture of continuous improvement.
• High attention to detail with a structured approach to multitasking and managing priorities, ensuring accuracy and efficiency in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused approach, ensuring positive interactions with clients and stakeholders across diverse audiences and settings.

Apply Now

Are you ready to take your customer service expertise to a global leader in dairy trading? Join Global Dairy Trade and make an impact in a high-visibility role that values your skills and dedication. To apply, please submit your CV and cover letter, outlining your relevant experience and skills that make you a great fit for this role.