Technology Change Management

1. Leading of processes connected to change management

• Review the RFC Fields
• Assess changes impact/risk
• Communicate with the technology stakeholders that may be impacted
• Discuss daily changes in daily CAB (Change advisory Board)
• Authorize the approved RFC
• Define and measure success metrics and monitor change progress

2. Technical Background

• Knowledge and Mobile Network Technologies to assess the RFC
• IT background.
• Knowledge in ITIL framework
• 1 year of experience in Telecom/IT Fields

3. Stakeholder Management

• Strong communication to stockholder
• Conflict resolution.
• Apply best practice methodologies
• Consult and coach project teams regarding CM Process
• Coordinate efforts with ither specialist

4. Communication / Feedback

• Running daily and weekly CAB
• Follow up on the previous day changes that implemented successfully
• Follow-up to respond to the RFC requesters
• Communicate to the CC with the changes that will impact the customers or changes that will impact CC daily operations to get Their approval