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Quality Supervisor

Thndr Egypt

Entry-Level

Full Time

per Month

Quality Assurance

Administration:

Cairo

1 year ago

Jobs by Experience

1 – 2 years

Job Location

–

Salary

Not Disclosed

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Posted on :

21-11-2024

Ensure quality team is meeting KPIs.
Spearhead new content & learning and development material required for the team.
Recommend knowledge base enhancements based on quality feedback.
Coach and mentor CX Representatives based on quality feedback.
Build and maintain one source of truth for all representative information.
Handle any disputes over quality scores.
Investigate escalated cases to determine what went wrong and how our processes can be improved.
Generate weekly quality reports to be shared with CX leadership.

Employment Type

Full-time

Company Industry

Department / Functional Area

Key Skills

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