Virtual assistance is a growing industry that has changed the way people work. Hiring customer service virtual assistants (CSVA) provides an affordable solution for companies or individuals who are interested in outsourcing their customer service to someone else.
CSVA’s are responsible for providing excellent customer service to clients and helping to resolve any customer inquiries or complaints. They offer support through email, live chat, or phone. CSVAs provide remote customer service support for companies or organizations which means they can be located anywhere in the world as long as they have access to a computer with internet access at all times. Customer Service Virtual Assistants (CSVA) need to have excellent communication skills, both written and spoken English language proficiency, knowledge of Microsoft Office Suite programs such as Word and Excel, basic technical troubleshooting skills, and most importantly, the ability to provide excellent customer service.
Customer Service Virtual Assistant Job Duties
The duties of a customer service virtual assistant may vary depending on the company or organization they are working for, but generally they will be responsible for providing support through email, live chat, or phone. Some of the main duties of a CSVA include:
- Answer customer inquiries and complaints by email, live chat, or phone
- Create product documentation and knowledge bases
- Troubleshoot customer issues
- Maintain customer accounts for social media platforms
- Manage calendars and schedule appointments
- Enter data into spreadsheets or databases
- Manage email lists
- Reply to incoming emails with a pre-determined response template
- Monitor speed and quality of customer response
- Train new employees on products, platforms, or systems
- Assist customers with their accounts by providing proactive support to ensure they have a great experience working with the company
- Perform marketing tasks on social media/websites for the company
- Provide administrative support through data entry, filing, archiving, etc.
- Help to maintain a positive customer experience
Customer Service Virtual Assistant Skills
Customer service virtual assistants (CSVAs) need to have excellent communication skills, both written and spoken English language proficiency, knowledge of Microsoft Office Suite programs such as Word and Excel, basic technical troubleshooting skills, and most importantly, the ability to provide excellent customer service. They must be able to communicate clearly and pleasantly, no matter what time of day or night it is. CSVAs must also have the ability to multitask, prioritize tasks, work on multiple projects at once, keep an open mind, remain calm under pressure, and put customer needs above their own.
Customer Service Virtual Assistant Education and Qualification Requirements
Education and qualification requirements for customer service virtual assistants (CSVAs) may vary depending on the company or organization they are working for, but typically they will need to have a high school diploma or equivalent, excellent communication skills, knowledge of Microsoft Office Suite programs such as Word and Excel, basic technical troubleshooting skills, and most importantly, the ability to provide excellent customer service. Some companies may require that their CSVAs have a degree in business administration, marketing, information technology, or a related field. However, many companies are willing to provide on-the-job training for their CSVAs so long as they have the required skills and personality traits.
Customer Service Virtual Assistant Salary and Compensation
Customer service virtual assistants (CSVAs) can expect to be paid a salary that is in line with their experience and qualifications. The average salary for a customer service virtual assistant is around $35,000 per year. However, some companies may offer higher salaries to those who have more experience or specialized skills. In addition to their regular salary, CSVAs may also be eligible for other benefits, such as paid vacation days, sick days, health insurance, and 401k contributions.
Customer Service Virtual Assistant Job Outlook
The customer service virtual assistant (CSVA) job outlook is positive. The Bureau of Labor Statistics (BLS) projects that the number of customer service jobs will grow by 18% from 2016-2026, which is much faster than the average for all occupations. This growth is due to the increasing demand for customer service support that can be provided remotely. Therefore, there is a growing need for customer service virtual assistants who are able to provide excellent customer service through email, live chat, or phone.
Hire a Customer Service Virtual Assistant in the Philippines
If you’re looking for a customer service virtual assistant (CSVA) with excellent communication skills and the ability to provide top-notch customer service, the Philippines is a great place to look. The country is home to many talented and qualified individuals who would be a perfect fit for your CSVA position. In addition to having the required skills and qualifications, CSVAs in the Philippines are also affordable, making them an excellent value for your money. So what are you waiting for? Post customer service virtual assistant jobs at Jobspring now.
