Guest Services Executive

An opportunity has arisen for a Guest Services Executive to join Jumeirah Emirates Towers. The main duties and responsibilities of this role:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Managing payments via cash, credit, or debit cards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.