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Lounge Supervisor (Based in Abu
Uplift people
Senior Level
Full Time
USD
per Month
Hotel/Tourism
Customer Service
Abu Dhabi Abu Dhabi
1 year ago
Job Description
Requirements
Job Requirements:
- Ensure that lounges are stocked with food, drink and that they are running to the highest standards possible.
- Supervise F&B attendants and assistants, by performing grooming checks, roster, daily briefings, workforce planning, and leave approvals.
- Assist all passengers in a polite, friendly, and helpful manner.
- Supervise and carry out weekly inventory, place orders, and record deliveries of all supplies, including payment tracking.
- Report and act on any incident of theft, loss, damage, unfit food, fire, accident or any other irregularity.
- Make sure that the company policy and the vision statement are followed and utilized at all times.
- Monitor employee productivity to ensure that KPIs and competencies are being met.
- Comply with and ensure team awareness of the health and safety policies and procedures. FBO Manuals and SOPs.
- Complete any other duties assigned by the Line Manager.
Skills
Candidate Requirements:
- Bachelor’s Degree in Hospitality or Aviation
- 4+ experience in the Hospitality and/or F&B industry. Customer-facing experience is required.
- Proficiency in English is required
- Intermediate IT skills (MS Office database management)
- Strong leadership and communication skills
- Professional, attentive and detail-oriented
- Multitasking abilities and flexibility
- Time management and organizational skills
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